In this policy “Valley Peak Marketing, LLC” may be referred to as VPM; V.P.M.; VPM, LLC; V.P.M., LLC; Valley Peak; Valley Peak Marketing; Valley Peak Marketing, LLC. All variations listed are considered valid entity titles.

In this policy “Clients” may be referred to or classified as but not limited to You; Your; Client Name; Business Name; Group Name; Interested Party; Client(s); User(s); Customer(s); Buyer(s); Purchaser(s); Consumer(s); Account; Patron; Guest; Patient; Participant; Individual; Group; and Partner(s). All variations listed are considered valid entity titles.

Valley Peak Marketing, LLC participates in commercial activities and daily operations that fully comply with local, state, and federal laws of The United States of America. Unlawful activity and inquiries will be reported to the proper authorities.

Refunds

No-Return Policy for Marketing Services

ALL SALES ARE FINAL ONCE WORK HAS BEGUN

Because our services are customized, we do not accept returns or issue refunds once work has started.
Marketing services are custom tailored to each client’s goals, strategy, and approved scope of work. Because of the time, expertise, and resources involved, we do not offer returns or refunds for work already performed. Any deposit(s) paid to reserve a project date or to begin work are non-refundable. If a client chooses to cancel after kickoff, any completed work, active orders, processing orders, time spent, and third-party costs remain payable.

Policy Highlights

 

• • Deposits are non-refundable

• • No refunds after project kickoff

• • No refunds for completed work, strategy sessions, or delivered materials

• • Approved work is considered final

• • Additional revisions or out-of-scope requests may be billed separately

• • If a project is cancelled by the client, the client is responsible for all work completed up to the cancellation date

Optional Exception Clause

If Valley Peak Marketing is unable to deliver the agreed service due to our own fault, we may, at our discretion, offer a reschedule, credit, or partial refund.

Best Practices and Service Terms

To ensure clarity and a smooth working relationship between VPM and clients, the following terms apply to ALL Valley Peak Marketing services:

Scope of Work
All services will be provided according to the agreed scope of work outlined in the proposal, contract, or service agreement. Any requests outside of the original proposal, contract, or service agreement may require additional fees and revised timelines. All changes and requests must be submitted for approval by all parties.

Deposits and Payments
A deposit may be required to reserve availability, exclusivity, a project start date and/or to begin work. All deposits are non-refundable. Remaining balances are due according to the payment schedule specified in the agreement.

Revisions
Each project includes a limited number of revisions as stated in the agreement. Additional revisions, changes after approval, or requests that significantly alter the original direction may be billed separately. Project deliverables and deadlines may be revised and require a signed amendmant to the original contract or agreement.

Approvals
Client approval of strategy, content, designs, or campaign materials is considered final. Once approved, work will proceed based on that direction. Valley Peak Marketing is not responsible for changes requested after approval.

Cancellation Policy
If a client cancels a project or order after work has started, the client remains responsible for all deposits and work completed up to the date of cancellation, as well as any approved third-party expenses or committed costs. Valley Peak Marking, LLC is not responsible for completing additional work or deliverables on and following the date of cancellation.

Valley Peak Marketing, LLC maintains the right to cancel contracts or agreements if terms are not met prior to the agreed upon start date. (i.e. non-payment, unratified, etc) Proposals and quotes are NOT considered binding agreements or contracts. Fees may incur for revisions or extentions. Reminder: Deposits are non-refundable; however they may be applied towards revised agreements and contracts at VPM’s discretion.

Service Refusal
Valley Peak Marketing, LLC maintains the right to refuse service to anyone. If a client is found to be in breach of the Valley Peak Marketing, LLC Code of Conduct or Terms of Service their current proposal, quote, contract or agreement may be cancelled immediately and inquiries for service will be refused.

First Come, First Serve
Valley Peak Marketing, LLC operates on a first come, first serve basis. Proposals and quotes do not guarantee availability of services or offerings. Clients are responsible for signing and submitting ALL documentation requests in a timely manner. No exceptions. If a proposal or quote has not been approved and a contract or agreement drafted or submitted for review, services and terms may need to be revised before signing if availability changes.

Third-Party Costs
Any third-party expenses, including but not limited to ad spend, printing, stock assets, software subscriptions, influencer fees, products, print-on-demand services, licensing, copyrighting, grantwriting, rental fees, security, lodging, travel expenses, vendor fees, web hosting, domain ownership, retainer fees, legal fees, or media placements, are the client’s responsibility and are non-refundable once incurred.

Improper Use of Licensed IP, Trademarks, and Copywritten Works
Valley Peak Marketing, LLC requires confirmation of active licensing agreements from all third-party entities or proof of ownership by the client. All licensing agreements and proof of ownership will be attached to contracts and agreements. Clients are responsible for licensing and renewal fees for ALL licensing agreements in use.

Though Valley Peak Marketing, LLC does their due diligence when reviewing provided materials, Clients who submit content for use without proper licensing are responsible for ALL legal fees that may incur. Please review the Indemnification Clause in your contract or agreement. All VPM-client contracts and agreements include a strong indemnification provision. This legally requires the client to cover all legal defense costs, settlements, and penalties if provided infringing materials.

Cease & Desists
Clients who are issued Cease and Desist letters are required to notify Valley Peak Marketing, LLC immediately upon issue. If Valley Peak Marketing, LLC receives a Cease and Desist letter by or on behalf of the client all work will cease until proper protocol is adhered to at the expense of the client. VPM will notify the client immediately upon receipt of any legal matters.

No Refunds After Work Begins
Because marketing services are custom, time-based, and tailored to each client’s needs, no refunds will be issued once contracts or agreements are ratified, work has begun, or deliverables have been provided.

Service Disruption
If we are unable to complete services due to circumstances within our control, we will make a reasonable effort to reschedule, revise the scope, or provide a credit or partial refund at our discretion.

For service disruptions out of our control, we will review options with clients on an individual or situational basis.

Valley Peak Marketing, LLC is NOT responsible for loss, theft, delay, or misplacement of payment(s), signed documentation, materials, etc, during shipping or mailing. Please contact the shipping service provider directly for support.

Refunds or Exchanges

Valley Peak Marketing offers complimentary adjustments to slight errors made during the design process for projects including but not limited to graphic design, stationary, branding, etc made by a VPM team member. 

Clients are responsible for errors made when submitting content and information themselves OR by third-party entities OR by client representation (i.e. clerical, color codes, image use, text, legal representation, etc). This may incur an additional service charge for error adjustments.

For design or quality issues with higher volume orders, please reach out to us via customerservice@valleypeakmarketing.com to discuss options.

Exchanges

Exchanges are NOT offered on Valley Peak Marketing Services or digital assets. If you order a physical product through VPM that is damaged, feature an egregious error, or other concern, please email customerservice@valleypeakmarketing.com with a description and evidence, such as pictures or video, for additional instruction.

*All evidence will be screened for AI use, altering, and editing prior to approval/dismissal. False claims may result in the immediate cancellation of your contract or agreement.

Returned Items

Once an approved return is received and inspected, we will send an email to notify you that we have received and inspected the returned item(s). Pending the results, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and applied to your original method of payment within 7-10 business days, minus any incured fees.

If your refund is rejected you may request the return of said item(s). Clients are responsible for all return shipping costs.

For all check refunds Valley Peak Marketing, LLC is not responsible for loss, theft, delay, or misplacement during the transport process. Please check with the service provider for issues during mailing or shipping. VPM can offer tracked or overnight mailing or shipping for an additional fee. (service rates apply)

“Business Days” are defined as Monday-Friday; excluding weekends and Federal Holidays

Late or Missing Refunds

If approved and you haven’t received a refund in the defined timeframe, first check with your financial department (if applicable), banking or financial institution before reaching out to Valley Peak Marketing, LLC. It may take some time before your refund is officially posted.

Banking/Financial Institutions carry their own policies regarding deposits, holds, returns, transfers, etc. There is often a processing or hold time before a refund is posted. VPM is not responsible for their policies, enforcement, fees incured, and outcomes.

If you have tried all of the above and you still have not received your refund in a timely manner, please contact us at customerservice@valleypeakmarketing.com.

*Bank statements/screenshots may be requested for review and to confirm missing funds.

Statements and Transaction Screenshots – Obscure or remove any sensitive or confidential information, including:

• • Social Security Numbers
  • Credit card numbers (except the last four digits)
  • Debit card numbers (except the last four digits)
  • Credit or debit card security codes
  • Bank account numbers, including numbers encoded on the bottom of checks
  • Passwords, including access codes for financial institutions
  • Home addresses (UCB employees only)
  • Passport numbers
  • Driver’s license numbers or other state identification card numbers
  • Date of birth information

Discounted Services

Only regular service rates may be refunded at the discretion of Valley Peak Marketing. Discounted service rates (such as holiday discounts, promotions, etc) cannot be refunded.

Gift Cards/Credits

All Gift Cards and Credits for Valley Peak Marketing, LLC Services are non-refundable. No exceptions.

Credits may be deemed invalid for use by clients who have cancelled contracts or agreements OR are not in good standing with Valley Peak Marketing, LLC. Credits are non-transferable. 

Valley Peak Marketing is not responsible for honoring gift cards or credits issued by the client to their own consumers and clients.

Shipping Returns

When ordering physical products including but not limited to stationary, decor, apparel: Contact VPM for further instruction or to coordinate return requests at customerservice@valleypeakmarketing.com

Clients are responsible for paying all return shipping and proper disposal costs. Shipping and disposal costs are non-refundable. If you request a refund or exhange on processing or completed product orders and it is approved, the cost of shipping, handling, distribution, and disposal will be deducted from your refund. Standardly, refunds will NOT be approved by Valley Peak Marketing, LLC or third-party entities while orders are being processed or fulfilled.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For all returns/exhanges we recommend considering a trackable shipping service and/or purchasing shipping insurance. Valley Peak Marketing cannot guarantee that we will receive your returned item once shipped, even if tracking is utilized. If the agreed return items/product are not inspected or received by VPM the refund will NOT be completed or submitted.

Branded Items/Products

All branded items and products are NOT eligible for return. Cleints are responsible for all branded products. Exchanges may be permitted at the discretion of Valley Peak Marketing, LLC.

Need additional help?

Contact us at customerservice@valleypeakmarketing.com for questions related to refunds and returns.